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Certification
Certification:
No
Duration
Duration:
8 hours + 50 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
Play the course
e-Learning

Altéa Departure Control - Customer Management

As an agent, learn about automating key processes from customer acceptance to flight departure that streamlines your activities for the best customer service.
Objectives

In this e-Learning you will learn:

  • How to get started
  • What is the Altéa suite?
  • How to complete customer acceptance tasks
  • How to complete customer baggage and seating tasks
  • How to complete customer assistance and regrade tasks
  • How to complete boarding tasks
  • How to complete disruption tasks
What topics are covered?

Using a set of simulations, learn how to accept customers, manage special service requests (SSR), modify flight itineraries, transfer customers and other tasks with Altéa Departure Control - Customer Management (CM). Each lesson is presented in a sequence for you to complete, ending with a test requiring a passing score of 100%. 

In particular, those working in:
Is this the course for you?
This course is for:
  • Airline Program Managers.
  • Departure Control System Project Members.
  • Airline trainers.
  • Airline check-in and gate agents.

 

 

 
 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
 
Duration
How the course is organised

First, there are forty-nine mandatory e-Learning lessons. After completion, there is an online test. After passing the test, there is an instructor-led session available to request enrolment. Finally, there are user guides available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet.
  • A high-speed internet connection (< 1MB).
  • The Google Chrome browser or alternatively the Microsoft Internet Explorer browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password. 
The last few details...
The last few details...
  • Last update: July 2021
Full course title: Altéa Departure Control - Customer Management awareness
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