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e-Learning
Certification
Certification:
No
Duration
Duration:
1 hour + 10 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
 
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e-Learning

Altéa Reservation Desktop Web awareness

As a reservation agent, process efficiently and swiftly passenger bookings and special requests, in any part of their journey.
Objectives

You will learn:

  • What is ARD Web?
  • How to navigate ARD Web.
  • How to display a flight.
  • How to find flight information.
  • How to navigate PNR details.
  • How to use fare display and informative pricing search type.
  • How to display and interpret an e-ticket record.
  • How to display and interpret an EMD record.
  • How to reissue e-ticket automatically (ATC).
  • How to refund an e-ticket automatically (ATC).
  • How to refund an EMD.
  • How to display Sales Reports.
 
What topics are covered?

Through a set of interactive e-Learning, understand what Altéa Reservation Desktop Web (ARD Web) is, how to display flights and find its information, create a Passenger Name Record (PNR) and sell ancillary services, search for fares and price flights, issue and exchange documents using ARD Web.

In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers
 
 
Products
This course helps you use
  • Altéa Reservation Desktop Web (ARDW)
Complementary courses
Related courses
 
Duration
How the course is organised

First, there are twelve mandatory e-Learning lessons. After completion, there is a user guide available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop, or tablet.
  • A high-speed internet connection (> 1MB).
  • Google Chrome browser or alternatively the Microsoft Edge browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password.
Full course title: Altéa Reservation Desktop Web awareness
© Amadeus IT Group SA 2026
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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