You will learn:
- What is ARD Web
- How to navigate ARD Web
- How to display a flight
- How to create a PNR with mandatory elements
- How to copy a PNR
- How to create an ancillary service and issue the EMD
- How to reissue an e-ticket
- How to reissue an EMD
- How to use an EMD to partially cover the price of a new e-ticket
- How to refund an e-ticket
- How to refund an EMD
- How to display Sales Reports