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Instructor-Led

Certification:
No

Duration:
1 day

Language:
English

Level:
Fundamentals

Pre-requisite:
Yes

Prework:
Yes

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Amadeus Traveler DNA - Personalized Servicing (PS)

This course provides an overview of the Amadeus Traveler DNA solution using the Personalized Servicing (PS) module. Building on Customer Knowledge Center (CKC) module knowledge, it covers Traveler DNA features that interface with other business processes and multiple customer touchpoints. Through practical hands-on exercises, you will create and maintain alert campaigns, and review behaviour segments for alert campaigns that influence customer interactions.

On this course, you will learn how to:

Create and manage Traveler DNA alert campaigns to enhance customer touchpoints.

Handle alerts at various touchpoints and identify how Traveler DNA reports the results.
Leverage additional features of Traveler DNA in other business processes and across customer touchpoints to enhance customer recognition.

This course covers the following topics:

Product overview
Personalized servicing
Campaign and campaign maintenance

Features interfacing with other business processes and various customer touchpoints

Alert campaign
Alert handling on customer touchpoints

Is this the course for you?

This course is for:

Airlines using Amadeus Altéa PSS.
Airline administrators dealing with system database, marketing, customer relations, and customer services.

Things you need for this course

Pre-requisite:

Basic understanding/knowledge about PNRs
High-level knowledge of airline business processes (e.g. reservation & ticketing, passenger acceptance, disruption)
High-level knowledge of Altéa products (e.g. Reservation, Inventory, Process Customer Value, Departure Control - Customer Management)

Prework:

Attend Traveler DNA - Customer Knowledge Center (CKC) training

Related courses

Amadeus Traveler DNA - Customer Knowledge Center (CKC) [Instructor-Led]

How the course is organised

1 day of training (or two 3.5-hour sessions)

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact: learning@amadeus.com
Last update: June 2025

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