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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
Yes

Prework:
Yes

Download as PDF

Amadeus Altéa DC-CM Certification

This course explains how to use the check-in, boarding, and disruption features of the Amadeus Altéa Departure Control - Customer Management solution. You will practice using hands-on exercises leading to a certification test.

On this course, you will learn how to :

Navigate the Customer Management user interface.
Access each application to accept and board a customer onto a flight.
Manage disruption scenarios and identify their impact in Customer Management.

This course covers the following topics:

Performing customer acceptance activities.
Handling baggage acceptance processes.
Managing seating allocation (including chargeable seats).
Monitoring the Regrade and Onload lists.
Boarding customers.
Working with flight disruptions.

Is this the course for you?

This course is for:

Airlines in a PSS migration.
Airline administrators performing customer service activities at the airport.
Airline trainers.

Things you need for this course

Pre-requisite:

A basic knowledge of Passenger Name Records (PNR).
Familiar with customer and baggage handling activities at an airport

Prework:

To ensure that you are familiar with our products before attending the training, we recommend you complete the following e-learning (9 hours):
Altea Departure Control - Customer Management awareness

This course helps you use

Altéa Departure Control - Customer Management (CM)

Related courses

Amadeus Altéa DC-CM Departure Plan Template & Departure Control [Instructor-Led]

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: May 2025

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