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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
Yes

Prework:
Yes

Download as PDF

Amadeus Altéa DC-CM Certification

This course explains how to use the check-in features of the Amadeus Altéa Departure Control - Customer Management solution.
You will practice using hands-on exercises leading to a certification test.

On this course, you will learn how to :

Navigate the Customer Management user interface.
Access each application to process a customer for acceptance and boarding.
Manage disruption scenarios and their impact on Customer Management.

This course covers the following topics:

Monitoring the Regrade and Onload lists.
Using the Boarding monitor and activities.
Working with departure plan activities.
Closing boarding and flight departure.
Working with flight disruptions (re-accommodation).

Is this the course for you?

This course is for:

Airlines in PSS migration.
Airline administrators performing customer service activities.
Airline trainers.

Things you need for this course

Pre-requisite:

A basic knowledge of Passenger Name Records (PNR).
Familiar with customer and baggage handling activities at an airport

Prework:

To ensure that you are familiar with our products before attending the training, we recommend you complete the following e-learning (9 hours):
Altea Departure Control - Customer Management awareness

This course helps you use

Altéa Departure Control - Customer Management (CM)

Related courses

Amadeus Altéa DC-CM Departure Plan Template & Departure Control [Instructor-Led]

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: May 2025

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