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e-Learning

Certification:
No

Duration:
2 hours + 15 minutes

Language:
English

Level:
Fundamentals

Pre-requisite:
Yes

Prework:
No

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Altéa Reservation Desktop Web fundamental

As a reservation agent, gain practical, step‑by‑step expertise in creating, copying and splitting PNRs, managing ancillary and insurance services, and performing essential transactions, such as e‑ticket and EMD reissues, refunds, and partial EMD payments using ARD Web.

In this course, you will learn how to:

Create PNR with mandatory elements.
Copy a PNR.
Split a PNR and access associated PNRs.
Create ancillary service and issue EMD using Ancillary catalogue.
Create ancillary service and issue EMD without the Ancillary catalogue.
Work with insurance services in a Passenger Name Record (PNR).
Reissue an e-ticket manually.
Reissue an EMD.
How to use an EMD partially and price a new e-ticket.
How to refund an e-ticket manually.

Through a set of interactive lessons, learn how to create, copy, and split a PNR and access associated PNRs, create and issue EMDs with and without using the ancillary catalogue, work with insurance services, reissue EMDs and e-tickets, and manually refund e-tickets.

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

Things you need for this course

Pre-requisite:

Altéa Reservation Desktop Web awareness learning path

This course helps you use

Altéa Reservation Desktop Web (ARDW)

How the course is organised

First, there is the Altéa Reservation Desktop Web awareness learning path, which is not mandatory. Then, there are ten mandatory e-learning lessons. Finally, there is a user guide available for download.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (> 1MB).
Google Chrome browser or alternatively the Microsoft Edge browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

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