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Instructor-Led
Certification
Certification:
No
Duration
Duration:
1 day
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
PrintPrint
Download as PDFDownload as PDF
Instructor-Led

Amadeus Process Customer Value for Customer Management

This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.
Objectives

On this course you will learn how to:

  • Working with customer ranking process - Process Customer Value (PCV).
  • Navigating the PCV user interface.
  • Constructing acceptance onload and regrade rules.
  • Positioning and setting the ranking parameters and verifying the results in Altéa Departure Control Customer Management.
 
What topics are covered?

This course covers the following topics:

  • How to access the Amadeus Retailing Platform.
  • The purpose of customer ranking.
  • The customer ranking process.
  • Process Customer Value calculation (business process, parameters).
  • Using Market and Flight Group Management.
  • Applying Global PCV.
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline administrators responsible for setting up Customer Management onload/regrade procedure.
 
Pre-requisite
Things you need for this course
Pre-requisite:

Have successfully passed one of these courses:

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Amadeus Application Launcher
 
Duration
How the course is organised
  • 1 day training
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: June 2025
Full course title: Amadeus Process Customer Value for Customer Management
© Amadeus IT Group SA 2025
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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