Open mobile menu
Catalogue What's new Nice Bangkok
Close mobile menu
 
Catalogue What's new Nice Your Training Location Services Hotels Transportation Other Information Bangkok Your Training Location Services Hotels Transportation Other Information
Training catalogue
Courses for Airlines
< Back to course list
e-Learning
Certification
Certification:
No
Duration
Duration:
40 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
 
Play the coursePlay the course
PrintPrint
Download as PDFDownload as PDF
e-Learning

Amadeus Process Customer Value for Customer Management

As an airline administrator, learn how Process Customer Value recommends onloading standby customers by exploring the Enhanced Onload Recommendation features.
Objectives

You will learn:

  • What is an enhanced onload recommendation?
  • How to onload a standby customer only to their entitled cabin or a lower cabin
  • How to make space for a standby customer by only considering a downgrade
  • How to make space for a standby customer by first considering a downgrade
  • How to make space for a standby customer by first considering an upgrade
 
What topics are covered?

Through a set of e-learning, understand what Process Customer Value for Customer Management is, what the four enhanced onload recommendation options are, how they onload and make space for a stand by customer, and what their advantages and limitations are.

In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Digital Experience Analysts, Help Desk & Support Agents, Trainers
 
Pre-requisite
Things you need for this course
Prework:

Altéa Departure Control - Customer Management awareness learning path

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Amadeus Process Customer Value
Complementary courses
Related courses
 
Duration
How the course is organised

There are five mandatory e-learning lessons with knowledge checks. After completion, there is a user guide available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop, or tablet.
  • A high-speed internet connection (> 1MB).
  • Google Chrome browser or alternatively the Microsoft Edge browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password.
Full course title: Amadeus Process Customer Value for Customer Management awareness
© Amadeus IT Group SA 2026
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage