Courses for Airlines

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Amadeus Office Management Certification for Airlines

This course explains how to manage office identifiers and office profiles using Amadeus Office Management (AOM), to search, update and delete office configurations using the application. You will practice using hands-on exercises leading to a certification test.

Amadeus Passenger Name Manager

This course explains how to manage your name elements firming policies in a way that matches your sales strategies.

Amadeus Process Customer Value for Customer Management

This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.

Amadeus Process Customer Value for Inventory

This course describes the Process Customer Value (PCV) application that is accessed via the Amadeus Application Launcher and used by processes within Amadeus Altéa Inventory, and Amadeus Reservations. The purpose of PCV for Inventory is to enable the passenger ranking on a waitlist confirmation.

Amadeus Queues

This course explains how to display and process Amadeus queues for the airline reservation and ticketing agents who are responsible for creating and maintaining queues in their organisation.

Amadeus Reservation and Ticketing Cryptic Certification

This course explains how to use cryptic window of the Amadeus Reservation Desktop Web solution and perform actions not available in the graphical user interface. You will practice using hands-on exercises leading to a certification test.

Amadeus Reservation and Ticketing Help Desk for Airlines

This course explains how to support your customers' reservation and ticketing agents in solving their daily issues. It concentrates on the functional and technical system settings that agents need to verify before contacting the Second-level Help Desk.

Amadeus Reservation and Ticketing Web - EMDs Advanced

This course builds upon the certification course by exploring complex scenarios related to EMD processes in ARD Web for effective problem solving with the use of hands-on exercises.

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