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Instructor-Led

Certification:
No

Duration:
3 days

Language:
English

Level:
Advanced

Pre-requisite:
Yes

Prework:
Yes

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Amadeus Altéa Flights Disruption Management Advanced

This course features a real-world, scenario-driven workshop focused on disruption management within airline operations. This workshop is designed to address operational challenges including airline pain points. Through this approach, you will gain practical insights and develop strategies that can be directly applied to your day-to-day responsibilities, enhancing operational resilience and passenger satisfaction.

In this course you will learn:

Explain the role of the Altéa suite in airline operations.
Review the interactions among five Altéa products, and how these products work within the airline ecosystem.
Assess the complete flight lifecycle and the associated Altéa business process flows creating the end-to-end operational framework.
Create effective strategies for managing flights disruption with tools designed to support timely and efficient resolutions.

This course covers the following topics:

Reviewing the Altéa system architecture.
Analyzing and resolving flight disruption scenarios based on real-world operational experiences.
Fostering critical thinking and problem-solving skills, by navigating complex operational environments with confidence.

Is this the course for you?

This course is for:

Airline administrators, functional analysts, and product owners.
Airlines post PSS migration.
Helpdesk agents, disruption managers, and ground operation officers performing departure control activities.

Things you need for this course

Pre-requisite:

Have successfully passed:

Amadeus Altéa Inventory-DCS Links

Prework:

To ensure that you are familiar with our solutions before attending this training, we recommend to complete the following e-learning (20 minutes):
How Altea Inventory interacts with other systems

This course helps you use

Altéa Departure Control - Customer Management (CM)
Altéa Departure Control - Flight Management (FM)
Altéa Inventory and Code Share
Altéa Administration

Related courses

How the course is organised

3 days instructor-led in person training

5 days instructor-led in person training which includes 2 days full flight life-cycle for participants who have not passed Amadeus Altéa Inventory-DCS Links

What equipment do you need?

View our instructor-led requirements

The last few details...

To schedule a customised session, please contact: learning@amadeus.com
Last update: January 2026

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