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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
No

Prework:
Yes

See schedule

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Amadeus Altéa Ground Handler Departure Control - Customer Management Certification

This course explains to Ground Handlers how to use the check-in features of the Amadeus Altéa Departure Control - Customer Management solution. You will practice using hands-on exercises leading to a certification test.

On this course you will learn:

Where Customer Management fits in the Altéa system architecture.
How to navigate the Customer Management UI.
How to manage customers including acceptance, linking, cancelling acceptance, adding customer comments and transfers.
The concept of PCV.
How to manage baggage.
About seating processes.
About boarding and close out.

This course covers the following topic:

Customer Management.

Is this the course for you?

This course is for:

Ground handlers migrating to Amadeus
Ground handling staff responsible for check-in and boarding functions.
Check-in supervisors.

Things you need for this course

Prework:

Complete the following e-Learning (8.50h):
Altéa Departure Control - Customer Management awareness e-Learning

This course helps you use

Altéa Departure Control - Customer Management (CM)

Related courses

Amadeus Altéa Ground Handler Departure Control - Flight Management Certification [Instructor-Led]

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact: learning@amadeus.com
Last update: May 2021

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