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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
No

Prework:
Yes

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Amadeus Reservation and Ticketing Web Certification for New Users

This course explains how to use the graphical user interface of Amadeus Altéa Reservation Desktop Web (ARD and targets new users who do not have cryptic knowledge.
You will practice using hands-on exercises leading to a certification test.

On this course you will learn how to:

Use the graphical environment of Altéa Reservation Desktop Web (ARDW).
Improve customer service with best practices.

This course covers the following topics:

Understanding the ARDW environment and architecture.
Requesting an availability, informative pricing, schedule and timetable display.
Creating a Passenger Name Record (PNR).
Modifying a PNR and interpreting its history.
Working with Queues.
Displaying fare information and pricing PNRs.
Issuing, revalidating and reissuing e-tickets.
Issuing, reissuing and managing EMDs.
Displaying sales reports.
Refunding and voiding documents.

Is this the course for you?

This course is for:

Airlines in PSS migration
Airline help desk agents.
Airline trainers.
Airline reservation and ticketing agents.

Things you need for this course

Prework:

To ensure that you are familiar with ARD Web before attending the training, we recommend you complete the following e-learning (3 hours):
Altea Reservation Desktop Web awareness (3 hours)

If you need to learn cryptic commands you should also complete the following e-Learning:
Altea Reservation and Ticketing (Cryptic) (3h)

This course helps you use

Altéa Reservation Desktop Web (ARDW)

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: May 2025

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