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Instructor-Led

Certification:
No

Duration:
1 day

Language:
English

Level:
Fundamentals

Pre-requisite:
Yes

Prework:
Yes

Download as PDF

Amadeus Queues

This course explains how to display and process Amadeus queues for the airline reservation and ticketing agents who are responsible for creating and maintaining queues in their organisation.

On this course, you will learn how to:

Display and interpret a queue bank.
Navigate queues within Altéa Reservation.
Process PNRs and messages stored in queues.
Create, customise, and delete queues and categories.
Utilise the queue planner and count reset.

This course covers the following topics:

Queue Navigation
Queue Bank
PNR and Messages Queues
Queue Categories
Queue Planner

Is this the course for you?

This course is for:

Airline members that will be responsible for working and maintaining queues for their organization

Things you need for this course

Pre-requisite:

A basic knowledge of Passenger Name Records (PNR).

Have successfully passed one of the below courses:
- Amadeus Reservation and Ticketing Web Certification for New Users.
- Amadeus Reservation and Ticketing Cryptic Certification.

Prework:

If you have not passed one of the courses above:

Complete the following e-Learning lesson (3 hours): Altéa Reservation and Ticketing (Cryptic) awareness

This course helps you use

Altéa Reservation Desktop Essential
Altéa Reservation Desktop Web (ARDW)

Related courses

How the course is organised

1 day of virtual or classroom training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: February 2026

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