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Instructor-Led

Certification:
No

Duration:
1 day

Language:
English

Level:
Fundamentals

Pre-requisite:
Yes

Prework:
No

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Amadeus Process Customer Value for Customer Management

This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.

On this course you will learn how to:

Working with customer ranking process - Process Customer Value (PCV).
Navigating the PCV user interface.
Constructing acceptance onload and regrade rules.
Positioning and setting the ranking parameters and verifying the results in Altéa Departure Control Customer Management.

This course covers the following topics:

How to access the Amadeus Retailing Platform.
The purpose of customer ranking.
The customer ranking process.
Process Customer Value calculation (business process, parameters).
Using Market and Flight Group Management.
Applying Global PCV.

Is this the course for you?

This course is for:

Airlines in PSS migration
Airline administrators responsible for setting up Customer Management onload/regrade procedure.

Things you need for this course

Pre-requisite:

Have successfully passed one of these courses:

This course helps you use

Altéa Departure Control - Customer Management (CM)
Amadeus Application Launcher

How the course is organised

1 day training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: June 2025

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