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Instructor-Led
Certification
Certification:
No
Duration
Duration:
3 days
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
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Instructor-Led

Amadeus Altéa DCS Help Desk for Airlines

This course gives a global picture of the Altéa DCS process flows, covering flight creation to post departure. It also explains how airlines help desk agents should support Altéa Customer Management and Flight Management users in solving their daily issues.
Objectives

In this course you will learn how to:

  • Investigate most of the common incidents.
  • Understand the flow of the flight cycle.
  • Search for information in order to solve or reject an incident.
  • Navigate the different Altéa solutions to identify missing information or wrong settings.
  • Follow the procedures to report incidents.
 
What topics are covered?

 This course cover the following topics: 

  • Incident handling and reporting
  • Altéa solution system architecture
  • JFE access issues
  • Failure to create a flight
  • Seating management
  • Baggage management
  • Device and printing management
  • Flight history in Altéa DC-FM
  • CM/FM 'link is down' scenarios
  • First steps of a problem investigation
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline Help Desk agents
 
Pre-requisite
Things you need for this course
Pre-requisite:
     
    Products
    This course helps you use
    • Altéa Departure Control - Customer Management (CM)
    • Altéa Departure Control - Flight Management (FM)
    • Altéa Administration
    Complementary courses
    Related courses
     
    Duration
    How the course is organised
    • 3 days training.
    What equipment do you need?
    What equipment do you need?

    View our instructor-led requirements.

    The last few details...
    The last few details...
    • To schedule a customized session, please contact: learning@amadeus.com
    • Last update: October 2026
    Full course title: Amadeus Altéa DCS Help Desk for Airlines
    © Amadeus IT Group SA 2026
    Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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