Amadeus Loyalty Management
This course is an in-depth exploration of Amadeus Loyalty Management (ALM) that brings long-term value to customer loyalty. It covers loyalty profile management and optimization, business rules configuration, reporting, and other configurable components. You will practice using hands-on exercises to effectively setup your loyalty ecosystem.
On this course you will learn how to:
- Navigate ALM and manage member profiles.
- Perform manual accrual and retro claims.
- Define, configure, and manage catalog items.
- Create new and update business rules.
- Manage member tier processes and related operational steps.
- Configure and monitor partners & promotions.
- Describe the billing processes, create and manage billing rules.
- Use MDE reporting and batch monitoring to follow operational activities.
This course covers the following topics:
- Navigation & profile Management
- Accrual & retro claims
- Tier & card
- Purchase, corporate module, pool management
- Partner, promotion, & back office
- Member communication, statements
- Massive Data Export (MDE) & batch monitoring
- Billing, & reporting
Is this the course for you?
This course is for:
- Airlines migrating to ALM.
- Airline Loyalty Management administrators.
Things you need for this course
Pre-requisite:
- A basic understanding of airlines loyalty solutions
This course helps you use
- Amadeus Loyalty Management
How the course is organised
The last few details...
- To schedule a customised session, please contact:
learning@amadeus.com - Last update: July 2026
