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e-Learning
Certification
Certification:
No
Duration
Duration:
40 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
 
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e-Learning

Amadeus Process Customer Value for Customer Management

As an airline administrator, learn how Process Customer Value recommends onloading standby customers by exploring the Enhanced Onload Recommendation features.
Objectives

You will learn:

  • What is an enhanced onload recommendation?
  • How to onload a standby customer only to their entitled cabin or a lower cabin
  • How to make space for a standby customer by only considering a downgrade
  • How to make space for a standby customer by first considering a downgrade
  • How to make space for a standby customer by first considering an upgrade
 
What topics are covered?

Through a set of e-learning, understand what Process Customer Value for Customer Management is, what the four enhanced onload recommendation options are, how they onload and make space for a stand by customer, and what their advantages and limitations are.

In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Digital Experience Analysts, Help Desk & Support Agents, Trainers
 
Pre-requisite
Things you need for this course
Prework:

Altéa Departure Control - Customer Management awareness learning path

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Amadeus Process Customer Value
Complementary courses
Related courses
 
Duration
How the course is organised

There are five mandatory e-learning lessons with knowledge checks. After completion, there is a user guide available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop, or tablet.
  • A high-speed internet connection (> 1MB).
  • Google Chrome browser or alternatively the Microsoft Edge browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password.
Full course title: Amadeus Process Customer Value for Customer Management awareness
© Amadeus IT Group SA 2026
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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