Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Altéa Departure Control - Customer Management
As an agent, learn about automating key processes from customer acceptance to flight departure that streamlines your activities for the best customer service.
Play the coursePlay the course
Objectives

In this e-Learning you will learn:

  • How to get started
  • What is the Altéa suite?
  • How to complete customer acceptance tasks
  • How to complete customer baggage and seating tasks
  • How to complete customer assistance and regrade tasks
  • How to complete boarding tasks
  • How to complete disruption tasks
What topics are covered?

Using a set of simulations, learn how to accept customers, manage special service requests (SSR), modify flight itineraries, transfer customers and other tasks with Altéa Departure Control - Customer Management (CM). Each lesson is presented in a sequence for you to complete, ending with a test requiring a passing score of 100%. 

Certification
Certification:
No
Duration
Duration:
8 hours + 50 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline Program Managers.
  • Departure Control System Project Members.
  • Airline trainers.
  • Airline check-in and gate agents.

 

 

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
Duration
How the course is organised

First, there are forty-nine mandatory e-Learning lessons. After completion, there is an online test. After passing the test, there is an instructor-led session available to request enrolment. Finally, there are user guides available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet.
  • A high-speed internet connection (< 1MB).
  • The Google Chrome browser or alternatively the Microsoft Internet Explorer browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password. 
The last few details...
The last few details...
  • Last update: July 2021