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Amadeus Altéa DC-CM Overview
This course gives an overview of customer check-in and administration functions in Amadeus Altéa Departure Control - Customer Management.
Objectives

On this course you will learn how to:

  • Navigate the Customer Management user interface.
  • Access each application to process a customer for acceptance and boarding.
  • Create and maintain Departure Plan Templates.
  • Work with Market Management and Flight Groups.
  • Identify the main business rules within the Administration GUI.
What topics are covered?

This course covers the following topics:

  • Altéa System Architecture.
  • Accessing and navigating the Customer Management user interface.
  • Identifying and accepting customers.
  • Displaying customer-related information and customer history.
  • Monitoring the Regrade and Onload lists.
  • Modifying baggage details and handling excess baggage
  • Displaying theoretical seating and modifying seats.
  • Boarding monitor and boarding activities.
  • Working with templates and activities.
  • Creating Markets and flight groups.
  • Working with Customer Management business rules.
Certification
Certification:
No
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline program managers.
  • Departure Control System project members.
  • Airline trainers.
Pre-requisite
Things you need for this course
Prework:
 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Altéa Administration
Duration
How the course is organised
  • 5 days training (to be customised)
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • This course is available on request only.
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: June 2022