Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Media Popup
Display videos from Youtube or Dailymotion.
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Classroom: Training techniques for airline trainers
Training techniques for airline trainers
In this course Amadeus trainers will equip you with the right techniques to deliver efficient and engaging functional training by using hands-on practice activities and real-time delivery exercises.

In this course you will learn how to:

  • Share the Amadeus Trainer’s values.
  • Find your inner trainer.
  • Take care of your participants.
  • Create effective training materials.
What topics are covered?

 This course covers the following topics:

  • Becoming a company Ambassador.
  • Examine the techniques of a trainer.
  • Deal with a challenging situation and behaviour (classroom and virtual).
  • Design an efficient evaluation system.
  • Learn how to give and receive feedback.
  • Analyse adults’ methods of learning.
  • Identify the profiles of different participants.
  • Learn how to prepare your training delivery.
  • Learn how to create and maintain effective tutor guide and exercise books.
  • Identify the types of engaging hand outs that can be shared with participants.
  • Discover the Knowledge Management Ecosystem (video).
3 days
Main language
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration.
  • Subject Matter Experts who need to start delivering training on Amadeus products.
  • Experienced trainers wishing to refresh their skills.
Things you need for this course

Have successfully passed one of the courses below:

  • Amadeus Reservation and Ticketing Web Certification for New Users
  • Amadeus Altea Inventory Certification
  • Amadeus Altea DC-CM Certification
  • Amadeus Altea DC-FM Certification
How the course is organised
  • 3 days of classroom training.
  • During the course you will complete 2 hands-on practice activities and deliver 1 training session of 20-30 minutes.
  • You will receive constructive feedback on your delivery of the training session.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
  • Last update: October 2022