Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Amadeus Reservation and Ticketing Cryptic Certification
This course explains how to use cryptic window of the Amadeus Reservation Desktop Web solution and perform actions not available in the graphical user interface.
You will practice using hands-on exercises leading to a certification test.
Objectives

On this course, you will learn to:

  • Use cryptic entries to access airline content distributed in Altéa Reservation.
What topics are covered?

This course covers the following topics:

  • Amadeus Information Pages and online help
  • Availability, schedule and timetable displays
  • Passenger Name Record (PNR) creation and modification
  • Introduction to Amadeus Queues
  • Amadeus Fare Quote
  • PNR pricing
  • Issuing and revalidating tickets
  • Voluntary and involuntary reissues
  • Full and partial refunds
  • Electronic Miscellaneous Documents (EMD)
  • Electronic document management
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline staff using Amadeus Altéa Reservation Desktop.
  • Airline business developers, helpdesk and trainers.
Pre-requisite
Things you need for this course
Pre-requisite:

Complete the following e-learning:
Altea Reservation and Ticketing (Cryptic) awareness

 
Products
This course helps you use
  • Altéa Reservation Desktop Essential
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • This course is available on request only.
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: May 2025