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Amadeus Traveler DNA - Personalized Servicing (PS)
This course provides an overview of the Amadeus Traveler DNA solution using the Personalized Servicing (PS) module. Building on Customer Knowledge Center (CKC) module knowledge, it covers Traveler DNA features that interface with other business processes and multiple customer touchpoints. Through practical hands-on exercises, you will create and maintain alert campaigns, and review behaviour segments for alert campaigns that influence customer interactions.
Objectives

On this course, you will learn how to:

  •  Create and manage Traveler DNA alert campaigns to enhance customer touchpoints.

  •  Handle alerts at various touchpoints and identify how Traveler DNA reports the results.

  •  Leverage additional features of Traveler DNA in other business processes and across customer touchpoints to enhance customer recognition.

 

 

What topics are covered?

This course covers the following topics:

  • Product overview
  • Personalized servicing
  • Campaign and campaign maintenance
  • Features interfacing with other business processes and various customer touchpoints
  • Alert campaign
  • Alert handling on customer touchpoints
Certification
Certification:
No
Duration
Duration:
1 day
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines using Amadeus Altéa PSS.
  • Airline administrators dealing with system database, marketing, customer relations, and customer services.
Pre-requisite
Things you need for this course
Pre-requisite:
  • Basic understanding/knowledge about PNRs
  • High-level knowledge of airline business processes (e.g. reservation & ticketing, passenger acceptance, disruption)
  • High-level knowledge of Altéa products (e.g. Reservation, Inventory, Process Customer Value, Departure Control - Customer Management)
Prework:
  • Attend Traveler DNA - Customer Knowledge Center (CKC) training
 
Complementary courses
Related courses
Duration
How the course is organised
  • 1 day of training (or two 3.5-hour sessions) 
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact: learning@amadeus.com
  • Last update: June 2025