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Amadeus Altéa DC-CM Certification
This course explains how to use the check-in features of the Amadeus Altéa Departure Control - Customer Management solution.
You will practice using hands-on exercises leading to a certification test.
Objectives

On this course, you will learn how to :

  • Navigate the Customer Management user interface.
  • Access each application to process a customer for acceptance and boarding.
  • Manage disruption scenarios and their impact on Customer Management.
What topics are covered?

This course covers the following topics:

  • Monitoring the Regrade and Onload lists.
  • Using the Boarding monitor and activities.
  • Working with departure plan activities.
  • Closing boarding and flight departure.
  • Working with flight disruptions (re-accommodation).
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration.
  • Airline administrators performing customer service activities.
  • Airline trainers.
Pre-requisite
Things you need for this course
Pre-requisite:
  • A basic knowledge of Passenger Name Records (PNR).
  • Familiar with customer and baggage handling activities at an airport

 

Prework:
 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
Complementary courses
Related courses
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: May 2025