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Ticketing in Amadeus (Cryptic)
As a reservation agent, learn how to manage ticket issuance using the Amadeus central system.
Play the coursePlay the course
Objectives

You will learn:

  • How to issue a ticket
  • How to display and read a TST
  • What is an EMD
  • How to reissue a ticket with a residual value using Amadeus Ticket Changer (ATC)
  • How to manually reissue a ticket with a penalty EMD
  • How to refund a ticket and an EMD.
What topics are covered?

Through a set of interactive videos and games learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents (EMDs) using cryptic commands.

Certification
Certification:
No
Duration
Duration:
1 hour
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Space Controllers / SKD Managers, Ticketing Agents, Traffic Operators, Trainers
Pre-requisite
Things you need for this course
Pre-requisite:
  • A basic knowledge of the Amadeus Central System.
  • A basic knowledge of the airline travel industry and ticketing concepts.
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Duration
How the course is organised

There are six interactive lessons with a duration of 60 minutes.

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet.
  • A high-speed internet connection (> 1MB).
  • The Google Chrome browser or alternatively the Microsoft Edge browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password.