Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Amadeus Process Customer Value for Customer Management
This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.
Objectives

On this course you will learn how to:

  • Working with customer ranking process - Process Customer Value (PCV).
  • Navigating the PCV user interface.
  • Constructing acceptance onload and regrade rules.
  • Positioning and setting the ranking parameters and verifying the results in Altéa Departure Control Customer Management.
What topics are covered?

This course covers the following topics:

  • How to access the Amadeus Retailing Platform.
  • The purpose of customer ranking.
  • The customer ranking process.
  • Process Customer Value calculation (business process, parameters).
  • Using Market and Flight Group Management.
  • Applying Global PCV.
Certification
Certification:
No
Duration
Duration:
1 day
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline administrators responsible for setting up Customer Management onload/regrade procedure.
Pre-requisite
Things you need for this course
Pre-requisite:

Have successfully passed one of these courses:

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Amadeus Application Launcher
Duration
How the course is organised
  • 1 day training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: July 2024