Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Amadeus Reservation and Ticketing Web Certification-Conversion from Amadeus Cryptic to Graphic
This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web to airlines migrating from an Amadeus cryptic environment.
Objectives

 On this course you will learn how to:

  • Log in and out, and manage an user account.
  • Request Availability, Schedule and Timetable displays.
  • Create, modify and delete Passenger Name Records (PNRs).
  • Access Queues.
  • Use the Fare Quote and Pricing features.
  • Issue, revalidate, reissue and refund e-tickets.
  • Use e-ticket management features.
  • Issue, reissue and refund Electronic Miscellaneous Documents (EMDs).
  • Display Sales Reports.
What topics are covered?

This course covers the following topics:

  • Amadeus Air Availability
  • Passenger Name Record
  • Fares and Pricing
  • Electronic Ticketing
  • Electronic Miscellaneous Documents
  • Sales Reports
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Advanced
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline help desk agents
  • Airline trainers
  • Airline reservation agents
  • Airline ticketing agents
  • Airline implementation teams
Pre-requisite
Things you need for this course
Pre-requisite:
  • Provide 2 years+ of experience of using the Amadeus cryptic environment and reservation & ticketing processes.
  • Be certified on a previous Amadeus cryptic course or pass the pre-course evaluation with a score of 85% or higher.
Prework:
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: November 2022