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e-Learning

Certification:
No

Duration:
20 minutes

Language:
English

Level:
Awareness

Pre-requisite:
Yes

Prework:
No

Play the course

Download as PDF

Amadeus Service Changer

A self-paced learning on using Amadeus Service Change (ASC).

You will learn:

How to change an already issued EMD on voluntary basis.
How to change servcies upon passenger request.
How to exchange an EM on an involuntary basis.

As an agent, manage special service requests (SSR) using Amadeus Service Changer (ASC). Through a set of interactive videos learn how to exchange a service and an Electronic Miscellaneous Documents (EMD) in both voluntary and involutary scenarios.

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Operations Managers, Trainers

Things you need for this course

Pre-requisite:

A basic knowledge of airline ticketing and the Amadeus central system.

This course helps you use

Altéa Reservation Desktop Essential
Altéa Reservation Desktop Web (ARDW)

How the course is organised

3 interactive lessons with a duration of 20 minutes.

What equipment do you need?

A computer or tablette.
A high-speend internet connection.

The last few details...

Please note that access to this course is restricted to Amadeus customers.

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