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Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
See schedule
Blended Virtual

Amadeus Altéa Ground Handler Departure Control - Customer Management Certification (Virtual)

This course explains Amadeus Altéa Customer Management for Ground Handlers.
Objectives

On this course you will learn:

  • Where Customer Management fits in the Altéa system architecture.
  • How to navigate the Customer Management UI.
  • How to manage customers including acceptance, linking, cancelling acceptance, adding customer comments and transfers.
  • The concept of PCV.
  • How to manage baggage.
  • About seating processes.
  • About boarding and close out.
What topics are covered?

This course covers the following topic:

  • Customer Management. 
In particular, those working in:
Is this the course for you?
This course is for:
  • Ground handlers migrating to Amadeus
  • Ground handling staff responsible for check-in and boarding functions.
  • Check-in supervisors.
 
Pre-requisite
Things you need for this course
Prework:
 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
Complementary courses
Related courses
 
Duration
How the course is organised
  • 5 days of virtual training
What equipment do you need?
What equipment do you need?
  • High-speed internet connection (> 25 Mbps)
  • Access to Zoom or MS Teams via internet (not mobile)
  • Headsets with microphones
The last few details...
The last few details...
Full course title: Amadeus Altéa Ground Handler Departure Control - Customer Management Certification (Virtual)
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