Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Amadeus Queues
This course explains how to display and process Amadeus queues for the airline reservation and ticketing agents who are responsible for creating and maintaining queues in their organisation.
Objectives

On this course, you will learn how to:

  • Display and interpret a queue bank.
  • Navigate queues within Altéa Reservation.
  • Process PNRs and messages stored in queues.
  • Create, customise, and delete queues and categories.
  • Utilise the queue planner and count reset.

 

What topics are covered?

This course covers the following topics:

  • Queue Navigation
  • Queue Bank
  • PNR and Messages Queues
  • Queue Categories
  • Queue Planner
Certification
Certification:
No
Duration
Duration:
3 hours + 1 day
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:

Airline members that will be responsible for working and maintaining queues for their organization

Pre-requisite
Things you need for this course
Pre-requisite:

or

  • Complete Amadeus Reservation and Ticketing Web/Cryptic course.

                                                                                     

 

 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
Related courses
Duration
How the course is organised
  •  3 hours of e-Learning
  •  1 day of virtual training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: June 2023