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Amadeus Altéa DC-CM Advanced
This course builds upon the CM certification course by exploring complex scenarios for effective problem solving with the use of hands-on exercises. involving customer handling activities in the operational window.
Objectives

On this course, you will learn how to:

  • Describe the relationship between Altéa DC-CM and Altéa Administration.
  • Interpret the business rules affecting customer handling activities including acceptance, seating, baggage, boarding and post departure process.
  • Evaluate how the business rule relates to the departure plan activities.

 

What topics are covered?

This course covers the topic of analysis of the components and elements that influence specific customer handling scenarios in the following areas:

  • Customer acceptance
  • Printing Documentation
  • Baggage Handling
  • Flight Information 
  • Seating Management
  • Post departure procedure
Certification
Certification:
No
Duration
Duration:
2 days
Main language
Language:
English
Level
Level:
Advanced
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • DCS system administrators
  • DCS Trainers
  • Help Desk & Support Agents
Pre-requisite
Things you need for this course
Pre-requisite:

Have successfully passed ALL the courses below:

Or have passed the Test: Amadeus Altéa DC-CM Advanced

Also be familiar with Altéa DC-CM and customer handling activities at an airport.

 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
  • Altéa Administration
Duration
How the course is organised
  • 2 days training
  • Learner centered approach with outcome based scenario exercises
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact learning@amadeus.com
  • Last update: June 2025