Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
   
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
   
 
Accept all Refuse all Manage
Go to top
Save as PDF
Print page
Amadeus Altéa Suite and Mastering Flight Disruptions - To archive
This course provides an overview of the end-to-end process flow within the Altéa suite, covering the interactions between Reservation, Inventory, Administration, and Departure Control (Customer Management and Flight Management). You will gain insight of the journey from flight creation to post departure. In addition to the core process flow, the course features a real-world, scenario-based disruption management workshop. This workshop uses airline pain points from actual operational experiences, ensuring practical relevance and action learning.
Objectives

In this course you will learn:

  • Explain the role of the Altéa suite in airline operations.
  • Explore the interactions among five Altéa products, and how these products work within the airline ecosystem.
  • Examine the complete flight lifecycle and the associated Altéa business process flows creating the end-to-end operational framework.
  • Create effective strategies for managing flight disruptions with tools designed to support timely and efficient resolutions.
What topics are covered?

This course covers the following topics:

  • Reviewing the Altéa system architecture.
  • Buidling seat maps, creating schedules in Inventory.
  • Reviewing the relevant Altéa Inventory and Departure Control business rules.
  • Reviewing the Departure Plan activities.
  • Creating flights in Altéa CM and FM.
  • Identifying the data exchange between Altéa Departure Control, Inventory and the PNR.
  • Analyzing and resolving flight disruption scenarios based on real-world operational experiences.
Certification
Certification:
No
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Advanced
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline administrators, functional analysts, and business process testers needing to know how the Altéa products link together.
  • Airlines post PSS migration.
  • Helpdesk agents, disruption managers, and ground operation officers performing departure control activities.
Pre-requisite
Things you need for this course
Pre-requisite:

    Successfully passed one of the follwing courses:

    Or completed one of the following e-learning:

    Prework:
     
    Products
    This course helps you use
    • Altéa Departure Control - Customer Management (CM)
    • Altéa Departure Control - Flight Management (FM)
    • Altéa Inventory and Code Share
    • Altéa Administration
    Complementary courses
    Related courses
    Duration
    How the course is organised
    • 5 days instructor-led in person training 
    What equipment do you need?
    What equipment do you need?

    View our instructor-led requirements

    The last few details...
    The last few details...
    • To schedule a customised session, please contact: learning@amadeus.com
    • Last update: January 2026