You will learn:
- What is an EMD
- How to issue an EMD
- How to reissue a ticket with a residual value using Amadeus Ticket Changer (ATC)
- How to manually reissue a ticket with a Penalty EMD
- How to refund a ticket and an EMD.
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Certification:
No
Duration:
1 hour
Language:
English
Level:
Awareness
Pre-requisite:
Yes
Prework:
Yes
No
1 hour
English
Awareness
Yes
Yes
Electronic Miscellaneous Documents
As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous Documents (EMD) using the Amadeus Central System.
Through a set of interactive videos and games learn how to issue, reissue and refund EMDs using cryptic commands and Amadeus Ticket Changer (ATC).
Is this the course for you?
This course is for:
- Airlines
In particular, those working in:
- Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers
Things you need for this course
Pre-requisite:
- A basic knowledge of the Amadeus Central System.
Prework:
- Some knowledge of ticketing concepts.
This course helps you use
- Amadeus Reservation Desktop Essential
- Amadeus Reservation Desktop Web (ARDW)
How the course is organised
There are five interactive lessons with a duration of 1 hour.
What equipment do you need?
- A computer, laptop or tablet.
- A high-speed internet connection (> 1MB).
- The Google Chrome browser or alternatively the Microsoft Edge browser.
- An Amadeus login (LSS), organization ID (IATA code) and password.
