Amadeus Training Courses
1. Training Course Fees and Payment
Participants will be charged for each Amadeus training course offered by Amadeus (the “Training Course”) as detailed in the applicable contract. Each participant is responsible for his/her costs regarding travel, travel expenses, lodging, meals, refreshments or any other expenses related to the travel, accommodation, booking, enrolment in or attendance at a Training Course.
2. Training Course Enrolment and Confirmation Policy
Participants are expected to enrol in a Training Course via the Amadeus Learning Centre. Alternatively, participants can enrol in a Training Course by sending an email to firstname.lastname@example.org, and providing the title and date of the Training Course, and the participant contact details (including first and last names, company name and e-mail address).
Where Amadeus determines that there is availability within a Training Course and the participant has acknowledged his/her acceptance of these Amadeus Training Courses – Terms and Conditions (via the Amadeus Learning Centre or by e-mail addressed to email@example.com), Amadeus will send the participant an email with details of the Training Course reservation including time, date, location and duration.
b) Waiting list
Where a Training Course is fully booked, participants wishing to enrol on that course will be placed on a waiting list. Where a slot becomes available (due to cancellation, etc) prior to the scheduled Training Course start date, available slots will be released on a “first come, first serve” basis. Eligible participants will be notified by e-mail that a slot has become available, and will be provided with twenty-four (24) hours to respond to Amadeus at firstname.lastname@example.org in order to secure the available slot.
c) Course prerequisites
Participants are responsible for ensuring that they meet the applicable Training Course prerequisites, which are detailed within the relevant Training Course description. Failure to do so could result in the participant being unable to
maintain the pace of the course. Where, in Amadeus’ sole discretion, it is decided that a participant does not meet the applicable Training Course prerequisite(s), Amadeus reserves the right to ask any such participant to leave the Training Course.
Participants may be substituted at any time before the course starts by sending an email to email@example.com with the updated participant contact details including first and last names, company name and e-mail address), and provided the substituted participant has accepted the Terms and Conditions.
3. Cancellation & Non-Attendance Policy
a) Cancellation by Participant
Bookings may only be cancelled by a participant in writing, by email to firstname.lastname@example.org or through Amadeus Learning Centre, and will be subject to the Applicable Fees for cancellations defined below. Notification of participant cancellations not provided in the form prescribed herein will not constitute valid notice of cancellation.
ii. Applicable Fees
- Classroom Training Courses
The cancellation fees below apply to classroom Training Courses (as defined in the customer service catalogue) delivered at Amadeus central or regional offices, and apply per participant and per course.
- Virtual Training Courses
No cancellation fees are applied for cancellation of virtual training courses.
- Customised Training Courses
b) Cancellation by Amadeus
Amadeus reserves the right to change Training Course date, time, location or content, or cancel a Training Course, without prior notice to the participants. Where Amadeus cancels a Training Course, Amadeus will provide prior notice where possible, and make reasonable efforts to minimize the impact and inconvenience for participants.
Failure of the participant to complete all or part of a Training Course will not entitle the participant or the participant’s company to receive a discount, credit or refund of any kind.
4. Misuse or Misbehaviour
Amadeus reserves the right to exclude participants from a Training Course and to ask them to leave the Amadeus premises (without refund of fees) if they do not adhere to all of the requirements defined herein.
The participant acknowledges that any information and documentation provided by Amadeus in relation to the Training Course is and shall remain the sole and exclusive property of Amadeus, and its respective affiliates, subsidiaries, members, vendors and/or suppliers (the “Confidential Information”), including all applicable rights to patents, copyrights, trademarks and trade secrets inherent therein and pertinent thereto.
The participant must:
The participant acknowledges that some or all of the Confidential Information is or may be price-sensitive information and that the use of such information may be regulated or prohibited by applicable legislation relating to insider dealing participant undertakes not to use any Confidential Information for any unlawful purpose. The participant is expressly advised that the parent company of Amadeus is listed on the Spanish stock exchange and that all or part of the Confidential Information constitutes or may constitute insider information, according to the terms of article 81 of the Spanish Securities Market Act (Ley 24/1998, de 28 de julio, del Mercado de Valores) (the “Securities Market Act”), which is relevant to a number of companies, including Amadeus and any member of the Amadeus group. As such, the participant shall refrain from conducting, directly by participant or indirectly, by any person acting on behalf of the participant, any of the transactions described in article 81 of the Spanish Securities Market Act and the participant undertakes to comply with the provisions of the Securities Market Act and any law provisions related thereto, as regards the disclosure of inside information.
6. Participant Behaviour and Use of Amadeus Facilities
a) Participant Behaviour
Participants are required to:
b) Use of Amadeus Facilities
7. Contact Us
Any questions regarding course charges, enrolment, confirmation and cancellations should be directed to email@example.com